Fix it guide
Your change did not save, and how to undo one
Nearly always the difference between saving and publishing, or a cache showing you an old version. And if you have made a change you regret, you can roll it back.
Changes reach customers when you click Save & Publish. If you have published and still see the old version, it is almost certainly a cache, either your browser's or your website's. And if a change was a mistake, Version history at the bottom of the editor lets you restore an earlier version without losing anything.
Work through these in order
Did you publish, or only save?
Use Save & Publish at the top of the editor. Anything staged, including fixes applied from the Pricing Lab, sits waiting for review until you publish it.
Hard refresh
Your browser is probably showing you a cached copy. Hold shift and reload, or open the estimator in a private window.
Clear your website cache, if it is embedded
Caching plugins and CDNs will keep serving the old version long after you published. Clear the cache, then hard refresh.
Check you edited the estimator you think you did
If you have more than one, or you duplicated one recently, it is easy to edit one and look at the other. Compare the names.
Check the direct link
Open the share link rather than your website. If the change is there, the estimator is fine and the problem is caching on your site.
Undoing a change
At the bottom of the editor, next to View Estimator and Save & Publish, there is a Version history button.
Every time you save and publish, a version is recorded with the date and time. The newest is marked (current). Click Restore next to an earlier one to go back to it. The current version's restore button is greyed out because you are already on it.
Estimates your customers already received never change. They keep the version they were created with. Restoring an older version cannot alter a price you have already shown somebody, so you can roll back without worrying about what you promised last week.
Version history takes a few saves to populate. If it looks empty on a new estimator, that is why.
Troubleshooting
| What you see | What it means |
|---|---|
| Base price shows the old number | Published but cached. Try a private window before anything else. |
| A Pricing Lab fix is not live | Applying a fix stages it. Open Questions, review it, then Save & Publish. |
| Change shows on the direct link but not your site | Your website cache. Clear it. |
| The editor lost your work | Check version history. If the change was published at any point, it is recoverable. |
| You deleted an estimator by mistake | Deleting an estimator cannot be undone. Version history covers changes within an estimator, not deletion. |
How long do customers take to see a change?
Immediately once published, unless something is caching it. That is nearly always the delay people notice.
Can I preview a change before publishing?
Use View Estimator and Preview to check your work before it goes to customers.
How far back does version history go?
It records every save and publish from when the feature became available on your account. Older estimators may have a shorter list.
Will restoring lose my recent work?
Restoring makes an older version current. Your newer version stays in the list, so you can move back again.
Still stuck? Email [email protected] with your estimator link and what you changed.